Archived Support FAQs

This holds all FAQ pages we no longer believe need updating.

How to clear unsent issues in BC
Have you got issues with unsent issues? The Tasks Out column shows that the documents are still added to an issue, and that it is Not Se...
Fri, 10 Apr, 2015 at 4:31 PM
How do I find documents I uploaded to BC today?
Also known as: "I just uploaded a batch of documents, and now I can’t find them!"  This could happen if you have a filter set in your folder or if...
Thu, 30 Apr, 2015 at 2:40 PM
Installing Brava .NET
Requirements Before starting the installation process, it's worth noting that local admin rights are required in order to do this - you have to be a...
Thu, 7 Apr, 2016 at 9:50 AM
How do I reinstall the Drag and Drop Uploader?
How to do it Depending on how the Drag & Drop Uploader was installed on your computer, and on which version of Windows you are using, the proc...
Fri, 9 Oct, 2015 at 4:07 PM
ActiveX Upgrade Documents
BC 6.1 introduced new versions of the Drag and Drop Uploader and the BC File Monitor. These updates are mandatory for anyone coming from an older vers...
Mon, 24 Aug, 2015 at 10:38 AM
How to upgrade an external user
An external user is created when you send an issue to someone who does not have a BC user account - your issue type must be set up to allow you to do t...
Wed, 18 May, 2016 at 5:27 PM
Updating my personal information in BC
This information is specific to users of Balfour Beatty's "KOL" server only. On the weekend of 28th November 2020 the Balfour Beatty BC Serv...
Thu, 26 Nov, 2020 at 10:08 AM