For Mobile:


(A)

- Go to your App/Android Store & download 'Twilio Authy'

- Add in the area code e.g. +44 & your mobile number

- Click OK and choose a method to verify your number

- Enter the app setup verification code into the app & click OK

(B)

- Log into BC with your provided link, & follow on screen registration steps

- When you get to the 'Edit Verified Phone' stage, enter the mobile number again

- BC will then send you a text with your BC setup verification code

- Enter this into BC, click Done & follow the rest of the BC registration process.


Each time you are asked for your 2FA code to authenticate with BC:

- Open the app on your mobile & click on the BC URL you are trying to log into

- Copy the code & enter it into BC:

After logging in with your Authy code, you will not need to re-authenticate again for 30 days (

please note, some BC servers may have specified a shorter duration than 30 days).




For Desktop: 

(A)

- Go to https://authy.com/download/

- Scroll down to the heading Desktop & choose your relevant 'Direct Download' option (for windows 10 this is typically 64-bit)

- Click Download

- Once installed on your PC, if you wish, you can pin the Application to you taskbar by right-clicking on the Authy app icon on the taskbar:


- Add in the area code e.g. +44 & your mobile number

- Click OK and choose a method to verify your number

- Enter the app setup verification code into the app & click OK

(B)

- Log into BC with your provided link, & follow on screen registration steps

- When you get to the 'Edit Verified Phone' stage, enter the mobile number again

- BC will then send you a text with your BC setup verification code

- Enter this into BC, click Done & follow the rest of the BC registration process.


Each time you are asked for your 2FA code to authenticate with BC:

- Go to the 'Twilio Authy' application on your on your Computer's taskbar & click on the BC URL you are trying to log into

- Copy the code & enter it into BC:

After logging in with your Authy code, you will not need to re-authenticate again for 30 days (

please note, some BC servers may have specified a shorter duration than 30 days).




Troubleshooting: 


Things to consider:

- Have you entered a 7 digit number?
- Ensure you haven't added any spaces by mistake

- Have you changed your phone number recently?

  • You can change your verified phone number from within BC (or ask a server admin to do this for you if you are currently unable to log in)
  • You can also get info on adding your Authy to a new device here https://authy.com/phones/reset/

- Do you want to prompt a re-authentication via Authy?

  • To do this clear your cookies via holding CTRL + Shift Keys then pressing the Delete key
  • Then tick 'Cookies and other site data' & 'Clear Data':


If you have any additional questions about Authy you can visit their Help Center page here: https://support.authy.com/