If you have forgotten the password to your BC user account and you cannot log in, you can reset it yourself.
You will need to know:
- The email address connected with your user account in BC
- The web address of the login page of your BC server. This is usually something like: http://<servername>.withbc.com/bc/bc.cgi
If you are a Server Administrator, you cannot reset your own password using the Forgotten your password? Click here. link. Please ask another Server Administrator to reset your password or contact BC Support.
The following steps are not relevant when:
- You are an External User who has been sent an External Issue
- You are attempting to reset your password for a Beta Server
- You know your password but would like to change it
If you have any problems at all contact your project administrator or email BC support on support@groupbc.com
Reset your BC Password
- Go to the login page of the server, and click on the "forgotten password" link.
- You will come to the first page of the password reset process. Enter your email address in the box provided and click Submit. The email address must be the one connected with your user account on BC.
- You will receive an email from BC to the email address you entered. It will contain a password reset link. Click on the link once to go to the reset page.
- Enter a new password twice. Your password will need to conform to the password rules displayed on the page - these rules have been set by the server administrators. Click Submit.
- If your password has been reset successfully, you will see a Success message. Click on the Log in button to return to the login page to enter your details and log in to BC. In most versions of BC you can use your email address instead of your BC username to log in.
If you have any problems at all contact your project administrator or email BC support on support@groupbc.com