Business Collaborator Support
Contact our support team
New phone number from U.K. -> 0808 101 9247
From other countries, please see
Bentley Communities link
Support for IE11 ending Jan 1st 2023
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BC Knowledge Base
Solutions to error messages
BC File Monitor - Runtime Error 5 / 13 / 53
I've got an error on the Selected menu: 'Bad object selected'
Protected View - BC login page after enabling editing
How do I reset my BC Password?
How do I change my BC password?
External Issuing - Useful Information
How to clear your browser cache
How do I un-install the BC File Monitor?
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Advanced Search and Search Reports
Configuring a Search Report
Advanced Search: Find all documents in a folder or nested folders
PHP Document Number Generator
Document Number Generator
Document Number Generator: End User Guide
Document Number Generator: Admin Guide
Document Number Generator Admin: Add a new convention
Document Number Generator Admin: Adding new values to a category
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2 Factor Authentication
Two Factor Authentication (2FA) via 'Twilio Authy'
Autodesk Forge viewer integration
How to use BC's Autodesk Forge integration
Setting up BC's Autodesk Forge integration
BC's Autodesk Forge Integration credentials
MIME-types supported by BC's Autodesk Forge integration
How to check whether BC's Autodesk Forge integration is enabled
Archived Support FAQs
How to clear unsent issues in BC
How do I find documents I uploaded to BC today?
Installing Brava .NET
How do I reinstall the Drag and Drop Uploader?
ActiveX Upgrade Documents
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How do I submit a support request through the BC Support web portal?
I've forgotten my BC Support portal password. How can I reset it?
How do I check on my support requests?
BC Support Tools
Clearing stored login details from web browsers
Updating your BIOS